Frequently Asked Questions

Orders are typically processed within 1–3 business days. During sales or high-volume periods, processing may take slightly longer.

Orders may be modified or canceled within 12 hours of purchase. Once processing begins, changes can no longer be guaranteed.

Promotional offers, free gifts, and discounts cannot usually be combined.

Standard U.S. shipping usually takes 5-7 business days after processing. Delivery times may vary based on location and carrier conditions.

We offer free standard shipping on all US orders over $35. Shipping rates for orders under $35 is $5.99.

You'll receive a tracking number via email once your order ships. Use it to track your package in real-time.

Unopened and unused products may be returned within 30 days of delivery. Opened nail products and Mystery Blind Boxes are not eligible for return. Please check out our return policy page.

Customers are responsible for return shipping costs. Velavora does not provide prepaid return labels.

Refunds are processed within 5-7 business days after we receive your return.

With proper application and care, our semi-cured gel strips last 14+ days with a salon-quality finish.

Yes! All VelaVora products are 100% vegan and cruelty-free. We never test on animals.

Yes, a UV lamp is required to cure our semi-cured gel strips for long-lasting wear.

Clean and prep nails, select the right size strip, apply from cuticle to tip, trim off excess and cure under UV lamp. Full instructions included here.

Gently file the top layer, soak in acetone for 10-15 minutes, then push off with a cuticle pusher. Moisturize afterwards!

Absolutely! Our strips come in multiple sizes and work beautifully on all nail lengths.