Return Policy

At Velavora, we are committed to providing premium-quality semi-cured gel nail products and ensuring a smooth shopping experience. Your satisfaction is important to us, and we strive to make every purchase a positive one. If you have any questions about returns, refunds, or order issues, please contact us anytime at support@velavora.co. Our team is always happy to help.

To qualify for a return, products must remain unused, unopened, and in their original packaging with all seals and protective films fully intact. Returns requested after the 30-day period will not be accepted.

Due to hygiene, safety, and product integrity reasons, certain items are not eligible for return or refund. This includes any opened nail products, used or partially used gel strips, items without original packaging, sale or clearance products unless defective, gift cards, promotional gifts, and Mystery Blind Box purchases. Once opened, semi-cured gel nail products cannot be returned under any circumstances.

To initiate a return, please contact our customer support team at support@velavora.co with your order number and reason for return. Once your request has been reviewed and approved, we will provide you with return authorization and the designated warehouse address. Returns sent without prior authorization may be refused.

Customers are responsible for all return shipping costs. Velavora does not provide prepaid return labels. Customers must arrange and pay for their own shipping when returning approved items to our designated warehouse. We strongly recommend using a trackable shipping service, as Velavora is not responsible for lost return shipments.

Velavora is not responsible for orders affected by incorrect shipping information provided by the customer, failed delivery attempts due to customer unavailability, refused deliveries, or packages returned to sender because of customer error. We are also not responsible for packages marked as delivered that are later lost or stolen. In cases where a package is returned to us due to customer error, additional reshipping fees may apply.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@velavora.co. To help us resolve the issue as quickly as possible, please include your order number along with clear photos of both the product and its packaging. Once reviewed and approved, we will offer either a replacement or a full refund at no additional cost.

Certain products are offered under special pricing, customization, or selection terms and are therefore final sale. The following policies apply:

Mystery Blind Box
All Mystery Blind Box purchases are final sale. Because these products are offered at a discounted price and are randomly assigned, they are not eligible for returns, exchanges, or refunds due to design preference or change of mind. By purchasing a Mystery Blind Box, the customer acknowledges and accepts the random selection.

Build Your Own Eco-Refill Pack (Best Value)
All Build Your Own Eco-Refill Pack purchases are final sale. These packs are offered at special bundle pricing, allow customers to select eligible designs across different regular retail price tiers, and are provided with simplified packaging without the individual tools and accessories included with our standard retail sets.

Due to their customizable nature and special bundle pricing, Eco-Refill Packs are not eligible for returns, exchanges, partial returns, or refunds due to change of mind, including design preference, ordering the wrong design or quantity, or deciding not to keep some or all of the selected sets.

Orders that qualify for promotional gifts, including Mystery Blind Boxes, are subject to adjusted refund conditions. If a return causes the remaining order value to fall below the qualifying promotional threshold, the promotional item must either be returned unused, unopened, and in its original condition, or its promotional adjustment value will be deducted from the refund amount. For Mystery Blind Boxes, the adjustment value is $8.99 per item. Promotional gifts are non-refundable and non-exchangeable. If a promotional item has been opened, used, or cannot be returned, the applicable adjustment will automatically be deducted from the refund.

• For example, if an order qualifies for a free Mystery Blind Box at $50 and the returned items reduce the remaining order value below $50, the customer must return the gift or accept a $8.99 deduction.