Refund Policy
At VelaVora, your satisfaction is our priority. We stand behind the quality of our premium nail products and want to ensure you have a positive experience with every purchase.
Return Window
You have 30 days from the date of delivery to initiate a return for eligible items. Returns requested after this period cannot be accepted.
Returns must be initiated within 30 days of delivery
Eligible for Return
To be eligible for a return, items must meet the following conditions:
- Unopened and unused in original packaging
- All seals and protective films intact
- No signs of wear, application, or damage
- Accompanied by original receipt or proof of purchase
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened nail products or gel strips
- Used or partially used items
- Items without original packaging
- Sale or clearance items (unless defective)
- Gift cards
How to Return
Follow these simple steps to initiate your return:
- Contact our customer service team with your order number and reason for return
- Receive return authorization and shipping instructions
- Pack items securely in original packaging
- Ship the return using the provided label or your preferred carrier
- Receive confirmation once your return is processed
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
Exchanges
We currently do not offer direct exchanges. If you would like a different product, please return your original item for a refund and place a new order for your desired product.
Lost or Stolen Packages After Delivery:
Please note that we have no responsibility for the shipment that has already been delivered to the recipient's address. Therefore, we cannot offer a refund or reshipment for any products that have been lost or stolen after delivery.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or full refund at no cost to you, including return shipping.
Questions About Returns?
Our customer service team is here to help. Please reach out with any questions about our return policy.
