Shipping Policy
Order Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Thresholds
We offer free standard shipping on all US Orders $35+ and all Canada Orders $75+
- Shipping rates for US orders under $35: Standard Shipping $5.99 (5-7 business days)
- Shipping rates for Canada orders under $75: Standard Shipping $12.99 (6-10 business days)
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We will work with you to resolve the issue promptly.
Questions About Shipping?
If you have any questions about our shipping policy, please contact us at support@velavora.co